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Home > FLAGSHIP CARPETS Warranty and Return Policy

FLAGSHIP CARPETS Warranty and Return Policy



WARRANTY ON RUGS: ALL RUGS COME WITH A USEFUL LIFE LIMITED WEAR WARRANTY (SEE BELOW FOR DETAILS)*

*FLAGSHIP WARRANTS THAT ITS RUGS WILL LOSE NO MORE THAN 20% OF THE YARN DURING THE USEFUL LIFE OF THE RUG COMMENCING AT THE TIME OF PURCHASE. FLAGSHIP WARRANTS ABRASIVE WEAR ONLY. THIS WARRANTY DOES NOT COVER TEARS, BURNS, PULLS, CUTS, PILLING, MATTING, OR DAMAGE DUE TO IMPROPER USE OR IMPROPER CLEANING AGENTS OR METHODS, NOR DOES IT COVER RUGS ON STAIRS OR OUTSIDE AREAS

WARRANTY ON SURGING: THREE MONTH LIMITED WARRANTY (SEE BELOW FOR DETAILS)*

*FLAGSHIP WARRANTS THE SURGING FOR THREE MONTHS FOR MANUFACTURING DEFECTS ONLY. THIS WARRANTY DOES NOT COVER DAMAGE CAUSED BY FURNITURE ABRASING THE SURGING, A PERSON USING A PROJECTILE TO DAMAGE SURGING, OR FLOOR CLEANING EQUIPMENT ABRASING THE SURGING WHILE CLEANING OTHER SURFACES IN PROXITY TO THE RUG

WARRANTY ON FLOOR CARPET (WALL TO WALL): ALL CARPETS HAVE A 10 YEAR LIMITED WEAR WARRANTY (SEE BELOW FOR DETAILS)*

*FLAGSHIP WARRANTS THAT IF THIS CAPRET IS PROPERLY INSTALLED AND MAINTAINED AND THE SURFACE PILE IN ANY AREA ABRASIVELY WEARS MORE THAN 20% WITHIN TEN YEARS, IT WILL BE REPLACED AT FLAGSHIP’S EXPENSE (AN INDEPENDENT TESTING SERVICE WILL DETERMINE WEAR). THIS WARRANTY DOES NOT COVER TEARS, BURNS, PULLS, CUTS, OR DAMAGE DUE TO IMPROPER CLEANING AGENTS OR METHODS, NOR DOES IT COVER CARPET INSTALLED ON STAIRS OR OUTSIDE AREAS. PAD AND LABOR ARE NOT INCLUDED IN THIS WARRANT SINCE WE MANUFACTURE CARPET ONLY.

LABOR ALLOWANCE: WE WILL NOT BE RESPONSIBLE FOR ANY LABOR COSTS INVOLVED IN ANY RETURNS

20% RE-STOCKING FEE PLUS FREIGHT COST. FEES APPLY TO THOSE ORDERS IN WHICH PRODUCT WAS ORDERED IN ERROR BY END USER . FOR EXAMPLE: WRONG COLOR, SIZE, AND/OR STYLE. FLAGSHIP WILL NOT CHARGE THE 20% RE-STOCKING FEE FOR EXCHANGES

RETURN TO: FLAGSHIP CARPETS, 208 VICTORY CIRCLE, ELLIJAY, GEORGIA 30540 USA

TIME LIMITATIONS ON RETURNS FROM DATE RECEIVED: 5 DAYS

RETURNS ON ITEMS CLASSIFIED AS SECONDS: NO RETURNS OR CLAIMS

NO RETURNS ON USED CARPET OR RUGS FOR ANY REASON UNLESS THERE IS A WEAR PROBLEM AS STATED ABOVE

CREDIT WILL NOT BE ISSUED UNTIL RUGS ARE INSPECTED; DETERMINATION OF CREDIT WILL THEN BE MADE.